Boardroom Series: RBC Convention Centre Guest Experience Training
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2019-06-11
When: Tuesday, June 11, 2019
11:45AM - 1:00PM
Where: RBC Convention Centre - Cecil Richards Boardroom (2nd floor)
375 York Ave
Winnipeg, Manitoba  R3C 3J3
Canada
Contact: Kayla-Lynn Desorcy
204-943-0886


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In 2016, after a $180-million expansion, the RBC Convention Centre Winnipeg began an initiative to move from providing customer service to creating a guest experience.

Join us as they reflect back on the impacts this journey has had on their corporate culture, the many requirements of training and development, the impacts of change management, the role of the HR team, and their focus for the future.

Facilitators: 
Tina Boenders, CPHR Candidate, Corporate Trainer & Human Resource Coordinator, RBC Convention Centre
Warren Sawatzky, CPHR, CPM, Director, Human Resources

About the Boardroom Series:

We hear about a lot of great work being done in the HR profession and we want to share some of these stories with you! Each Boardroom Series event will focus on one company's journey through a recent initiative that focused on driving business excellence in their workplace. 

 


 Time:

11:45AM Registration and Lunch;
12:15PM - 1:00PM Presentation 

 CPD Hours: 

 1

Cost (add GST): 

Member - $35.00
Non-Member - $55.00

Registration Deadline: 

 Thursday, June 6, 2019 
Cancellation Policy: This event is governed by our general Professional Development Cancellation, Refund & Transfer Policy. To learn more, click here.

 

Tina Boenders, CPHR Candidate
Tina is currently a member of the Human Resource team at the RBC Convention Centre Winnipeg as the Corporate Trainer & Human Resource Coordinator. Tina has had exposure to all areas of HR practice and is currently working towards her CPHR designation. In her role, Tina focuses on the development of employees and contributes to the many needs of the organization through various Human Resource initiatives.

Warren Sawatzky, CPHR, CPM
Warren is currently employed as the Director, Human Resources at the RBC Convention Centre Winnipeg with responsibility for all human resource and payroll services for a workforce of approximately 500 employees. Warren has worked as a generalist at various firms in HR and payroll for over 20 years, in both unionized and non-unionized environments. He has completed the Human Resource Certificate Program and holds the Certified Human Resources Professional (CPHR) and Certified Payroll Manager (CPM) designations. He currently serves on the Board of Directors and serves as Chair of the Human Resource Committee at Special Olympics Manitoba.



Chartered Professionals in Human Resources Manitoba (CPHR Manitoba)
1810-275 Portage Avenue / Winnipeg, Manitoba / R3B 2B3
tel. 204.943.2836 / fax. 204.943.1109 / email. hello@cphrmb.ca

For additional information please visit: CPHR.CA

People Leading Business.™